Frequently Asked Questions

Most recharges are processed instantly. However, in rare cases, it might take up to 15 minutes. If your recharge hasn't been processed within this time, please contact our support team.

We support all major mobile operators in the UAE:

• Etisalat
• Du
• Virgin Mobile

Creating an account is easy! Click the "Register" button in the top right corner, fill in your details, and verify your email address. You can also sign up using your Google or Facebook account for faster registration.

We take security seriously. All payment information is encrypted using industry-standard SSL encryption. We don't store your card details - they're securely processed by our certified payment partners.

If you forget your password, click the "Forgot password?" link on the login page. Enter your registered email address, and we'll send you instructions to reset your password. For security reasons, password reset links expire after 24 hours.

We accept various payment methods including:

• Credit/Debit Cards (Visa, Mastercard, American Express)
• Apple Pay
• Google Pay
• UAE Digital Wallet

Yes, the minimum recharge amount is 5 AED, and the maximum is 1,000 AED per transaction. For bulk recharges or higher amounts, please contact our support team.

If a recharge fails, any charged amount will be automatically refunded to your payment method within 3-5 business days. You can check the status of your refund in your transaction history or contact our support team for assistance.